Terms of Purchase
Effective Date: August 7, 2026
Thank you for choosing Mycariva. This document outlines the fundamental legal terms governing commercial transactions completed through our online platform. By authorizing a payment for our merchandise, you acknowledge and agree to these terms, which operate together with our Privacy Policy, Shipping Policy, Refund Policy, and related store policies. We strongly encourage you to review these terms carefully before proceeding with checkout.
1. Eligibility to Purchase
By completing a transaction on our platform, you certify that you are at least 18 years of age or the age of majority in your jurisdiction, and that you have the legal authority to enter into binding financial contracts.
You are also responsible for ensuring that the information submitted at checkout, including your billing details, shipping address, and contact information, is true, accurate, and complete.
Because product appearance, packaging, or color may vary slightly from what is displayed digitally, you understand that minor visual variations alone do not constitute a defect. Please review all product descriptions and purchase details carefully before placing your order.
2. Product Descriptions and Display
Mycariva makes reasonable efforts to ensure that product descriptions, images, specifications, and pricing information displayed on the Site are as accurate as possible.
However, we do not guarantee that all product descriptions, images, promotional copy, or other content will be entirely error-free, complete, or current at all times.
Slight variations may occur due to screen display settings, manufacturing updates, packaging adjustments, or supply-related revisions that do not materially affect the intended use or core characteristics of the product.
3. Order Acceptance and Payment Authorization
Placing an order on Mycariva does not automatically guarantee acceptance of that order.
All orders are subject to review, verification, stock availability, payment authorization, and fraud-prevention screening.
We reserve the right to refuse, cancel, or limit any order, including in situations involving:
suspected fraud or unauthorized activity,
payment authorization failure,
incorrect pricing or promotional errors,
product unavailability, or
other circumstances that prevent fulfillment.
If your order cannot be accepted after payment has been attempted or received, we will notify you and provide an appropriate refund where applicable.
4. Final Sale and Return Reference
By placing an order with Mycariva, you understand that purchase transactions are governed by our posted store policies, including our Refund Policy.
Customers are responsible for reviewing those policies before completing a transaction.
Where an issue arises regarding a defective product, wrong item, or delivery-related concern, the matter will be handled in accordance with the terms set out in our applicable support and refund procedures.
5. Typographical and Pricing Corrections
Despite our quality checks, system errors, technical issues, or human mistakes may occasionally result in inaccurate pricing, promotional wording, or typographical errors.
Mycariva is under no obligation to honor orders placed at an erroneous or glitched price.
If such an issue occurs, we reserve the right to:
cancel or suspend the affected order,
contact you regarding the issue, and
issue a full or partial refund where appropriate.
We also reserve the right to correct any errors, inaccuracies, or omissions on our website at any time without prior notice.
6. Stock Availability and Transit Times
Displayed inventory levels, product availability, and estimated delivery times are approximate and should not be treated as absolute guarantees.
While we aim to process orders promptly and deliver efficiently, shipping and transit times may vary due to product demand, warehouse handling, logistics capacity, destination region, carrier operations, customs review, weather disruptions, and other external factors.
If an item becomes unavailable after your order has been placed, we may:
notify you of the issue,
remove the unavailable item from your order, and
refund the affected portion of your payment where applicable.
7. International Deliveries and Compliance
For cross-border or international shipments, customers acknowledge that:
manufacturer warranty coverage may not always apply in the destination country,
localized technical support may be unavailable,
product instructions, manuals, or documentation may be provided only in English, and
certain products may not conform to specific local labeling, packaging, or regulatory requirements of the destination jurisdiction.
It is the customer’s responsibility to ensure that any goods ordered from Mycariva may be lawfully imported into the destination country or region.
8. Customs, Taxes, and Import Duties
Unless otherwise expressly stated at checkout, the total paid to Mycariva generally covers the product price and applicable outbound shipping charges only.
As the importer of record, the customer may be responsible for any customs duties, import taxes, VAT, clearance fees, brokerage charges, or other government-imposed fees assessed by the destination country or relevant authority after shipment.
These charges, if applicable, are outside Mycariva’s direct control and are the responsibility of the customer.
9. Governing Law & Contact Information
These Terms of Purchase and all related e-commerce transactions shall be governed by the applicable laws and regulations relevant to the operation of the Site and the fulfillment of customer orders.
For questions about these Terms of Purchase, or for assistance with a specific order, please contact us using the official details below:
Brand: Mycariva
Email Support: support@mycariva.com
Customer Hotline: +852 2156 3920
Registered Address: 111 Argyle Street, 9/F, Mong Kok, Kowloon, Hong Kong SAR
If you contact us regarding an order, please include your Order ID and the email address used at checkout so that we can assist you more efficiently.