Refund policy

Thank you for shopping with Mycariva. Your satisfaction is important to us. If you experience any issue with the item(s) you received, our customer support team is available to assist you.

To help us review and resolve your case as efficiently as possible, please always provide your Order ID and the email address used at checkout when contacting us.

Please review the terms below carefully.

1. Final Sale Principle

As a general operating rule, all purchases made through Mycariva are considered final sale.

We do not offer standard returns or general exchanges based on:

  • buyer’s remorse,
  • personal preference,
  • change of mind, or
  • requests to swap for a different variation after purchase.

Exceptions may apply only in limited circumstances, including where:

  • you received a demonstrably defective product, or
  • we inadvertently shipped the wrong item.

2. Reporting Flaws and Dispatch Errors

We stand behind the quality of our products. If your merchandise is damaged during transit, shows a manufacturing defect, or does not match your order, you must notify us promptly.

Customers are responsible for inspecting their package upon receipt and submitting a claim within seven (7) calendar days of the confirmed delivery date.

To begin an investigation, please contact:

Email: support@mycariva.com

Please include the following:

  • Your Order ID and the email address used for the purchase
  • A clear written description of the issue
  • Clear photographic or video evidence showing the defect, damage, or incorrect item

After reviewing your submission, our support team will evaluate the case. If your claim is approved, we may, at our discretion, provide one of the following remedies:

  • a full refund,
  • a partial refund, or
  • a replacement item at no additional cost.

3. Refund Timelines

If a refund is approved, whether partial or full, it will be issued back to your original payment method.

Please allow 7 to 12 business days for the refund to be fully processed and reflected in your account statement.

Actual processing times may vary depending on your bank, credit card issuer, PayPal, or other payment provider.

4. Replacement Protocol

We do not provide traditional product exchanges, such as exchanges for a different variant, style, quantity, or preference-based replacement.

Replacement shipments are reserved only for cases involving:

  • verified damage,
  • verified defects, or
  • verified shipment errors.

Any replacement is subject to review and approval based on the evidence provided.

5. Unauthorized Return Shipments

Please do not send merchandise back to us without first receiving written authorization and return instructions from our support team.

Any package returned without prior approval may be refused or rejected.

Mycariva is not responsible for unauthorized return shipments and will not be liable for any related shipping costs, customs fees, losses, or compensation claims arising from such returns.

Contact Details

For the fastest assistance, please contact our support team by email.

  • Brand: Mycariva
  • Email: support@mycariva.com
  • Phone: +852 2156 3920
  • Registered Address: 111 Argyle Street, 9/F, Mong Kok, Kowloon, Hong Kong SAR