Shipping policy
Effective Date: August 7, 2026
Thank you for shopping with Mycariva. We are committed to delivering your order as efficiently, securely, and reliably as possible.
This Shipping Policy explains how orders are processed, shipped, tracked, and handled after dispatch. Please review the information below before placing your order.
1. Order Processing Times
Once your payment has been successfully authorized, our fulfillment team will begin preparing your order for shipment.
Order preparation may include:
• Order verification
• Product picking
• Quality inspection
• Packing
• Shipping label preparation
• Carrier handoff
Please allow up to four (4) business days for order processing before shipment.
Orders placed on weekends, public holidays, or other non-business days will normally begin processing on the next available business day.
During holidays, promotional periods, or periods of unusually high order volume, processing times may occasionally be longer.
2. Shipping Fees
Mycariva offers FREE Standard Shipping on all orders shipped to destinations we currently serve.
There is no minimum purchase requirement to qualify for free Standard Shipping.
No Standard Shipping fee will be added to your order at checkout.
Any applicable taxes, customs duties, import fees, or other government-imposed charges are separate from shipping fees and may apply depending on the destination, as explained in the Customs, Duties & Taxes section below.
3. Estimated Delivery Time
After your order has been processed and dispatched, Standard Shipping typically takes approximately:
10–20 business days
Delivery times are estimates rather than guaranteed arrival dates.
Actual delivery time may vary depending on your destination, carrier processing, local delivery operations, weather conditions, peak shipping periods, transportation disruptions, regional logistics conditions, or other circumstances outside our direct control.
We work with our shipping and logistics partners to deliver orders as efficiently as possible.
4. Circumstances Beyond Our Control
Although we make reasonable efforts to ensure that orders arrive within the estimated delivery timeframe, certain events may cause delays that are outside Mycariva’s direct control.
These circumstances may include:
• Severe weather
• Natural disasters
• Carrier disruptions
• Transportation delays
• Labor interruptions
• Regional service restrictions
• Customs or regulatory inspections, where applicable
• Unexpected logistics congestion
• Other events affecting transportation networks
Shipping estimates may therefore change after an order has been dispatched.
5. Tracking Your Order
Once your order has been shipped, we will send a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor your package.
You may also track your shipment through 17TRACK:
Please allow approximately 48–72 hours after shipment for tracking information to begin updating in the carrier’s system.
In some cases, a tracking number may be created before the carrier completes its first physical scan of the package. This does not necessarily mean that the shipment has stopped moving.
6. Multiple Items & Split Shipments
Orders containing multiple products may occasionally be fulfilled from different warehouses or fulfillment locations.
As a result, items from the same order may:
• Arrive in separate packages
• Have different tracking numbers
• Arrive on different dates
If your order is divided into multiple shipments, this does not mean that any items are missing.
Tracking information will be provided for each shipment when available.
There is no additional shipping charge solely because an order is divided into multiple packages.
7. Order Changes & Cancellations
Our fulfillment process may begin shortly after an order is placed.
If you need to request:
• A shipping address correction
• A product or variant change
• An order cancellation
please contact us as soon as possible at:
Please include your Order ID and the email address used at checkout.
We will make reasonable efforts to accommodate your request if the order has not yet entered active fulfillment.
However, once an order has been processed, packed, or shipped, we may no longer be able to modify or cancel it.
Submitting a change or cancellation request does not guarantee that the request can be completed.
8. Incorrect Shipping Addresses
Customers are responsible for reviewing their shipping information carefully before completing an order.
Please make sure that the following information is complete and accurate:
• Recipient name
• Street address
• Apartment or unit number, if applicable
• City
• State
• ZIP or postal code
• Country
• Contact information
If an incorrect or incomplete address is provided, the carrier may be unable to successfully deliver the package.
If you discover an address error shortly after placing your order, please contact:
as soon as possible.
Once an order has already been shipped, we cannot guarantee that the shipping address can be changed.
9. Missed Deliveries & Unclaimed Packages
If no one is available when delivery is attempted, the carrier may:
• Attempt delivery again
• Leave a delivery notice
• Hold the package at a local facility
• Redirect the package to a pickup location
• Provide additional delivery instructions
Customers are responsible for monitoring their tracking information and following any instructions provided by the shipping carrier.
Mycariva may not be responsible for packages returned because:
• An incorrect or incomplete address was provided at checkout
• The recipient failed to collect the package
• The package remained unclaimed beyond the carrier’s holding period
• The recipient refused delivery without prior authorization from Mycariva
10. Tracking Has Not Updated
Tracking information may occasionally remain unchanged while a package is moving between carrier facilities or regional sorting centers.
If your tracking information has shown no meaningful movement for more than seven (7) consecutive days, please contact our Customer Support Team at:
Please provide:
• Your Order ID
• Your tracking number
• The email address used at checkout
Our team will review the shipment and, where appropriate, request additional information or initiate an investigation with the shipping carrier.
11. Lost Packages
If a shipping carrier officially confirms that a package was lost before successful delivery, please contact our Customer Support Team.
Once the carrier information and order details have been reviewed, Mycariva may provide an appropriate resolution depending on the circumstances.
An approved resolution may include:
• A replacement shipment
• A refund
• Another appropriate resolution
Each claim will be reviewed individually based on the available tracking information and carrier confirmation.
12. Packages Marked as Delivered
If tracking information shows that a package has been successfully delivered to the shipping address provided at checkout, please first:
• Check around the delivery location
• Ask household members
• Check with neighbors when appropriate
• Check mailrooms, reception areas, or parcel lockers
• Contact the local carrier for additional delivery information
If you still cannot locate the package, contact us and provide your Order ID and tracking information.
Please note that Mycariva cannot automatically guarantee refunds or replacements for packages that the carrier has confirmed as successfully delivered to the correct shipping address.
Any such case will be reviewed based on the available delivery and tracking information.
13. Shipping Network & Fulfillment Locations
Mycariva works with warehouses, suppliers, fulfillment centers, and logistics partners to process and deliver customer orders.
Depending on product availability, destination, and operational requirements, an order may be shipped from different fulfillment locations.
This allows us to maintain product availability and improve overall fulfillment efficiency.
In rare circumstances, we may be unable to deliver to certain locations because of:
• Carrier restrictions
• Local regulations
• Trade restrictions
• Regional service limitations
• Other logistical constraints
If we determine that an order cannot be shipped to the provided destination, we will contact you and arrange an appropriate resolution, including a refund where applicable.
14. Customs, Duties & Taxes
Some shipments may be subject to customs procedures, import duties, taxes, VAT, or other government charges depending on the destination and applicable local regulations.
Where such charges apply and are not already included at checkout, they may be the responsibility of the recipient.
Government duties, taxes, and customs-related charges are determined by the relevant authorities and are outside Mycariva’s direct control.
For orders delivered within the United States, any applicable charges will depend on the nature and routing of the shipment.
15. Customer Responsibilities
By placing an order with Mycariva, you agree that you are responsible for:
• Providing a complete and accurate shipping address
• Providing valid contact information
• Monitoring shipment tracking when available
• Responding to carrier delivery instructions when necessary
• Collecting packages held at authorized pickup locations
• Providing accurate information when requesting shipping assistance
Providing incorrect information may result in delays, failed delivery, or returned packages.
16. Shipping Fees & Refunds
Mycariva provides FREE Standard Shipping on all orders, with no minimum purchase requirement.
Because no Standard Shipping fee is charged at checkout, there is normally no Standard Shipping charge associated with an order that would need to be refunded.
If an order or shipment qualifies for a refund, the refund will be handled according to the circumstances of the case and the applicable Refund Policy.
Please refer to our Refund Policy for additional information regarding refunds, damaged items, defective products, incorrect shipments, or other eligible refund situations.
17. Contact Us
For questions about shipping, order status, tracking, address corrections, delivery issues, missing shipments, or other order-related concerns, please contact our Customer Support Team.
Brand: Mycariva
Email: support@mycariva.com
Phone: +852 2156 3920
Registered Address:
111 Argyle Street, 9/F
Mong Kok, Kowloon
Hong Kong SAR
When contacting us regarding an existing order, please include your Order ID, tracking number when available, and the email address used at checkout so we can assist you more efficiently.