Privacy Policy

Last Updated: August 2026

This Privacy Policy describes how Mycariva (“Mycariva,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit, use our services, or make a purchase from our website (the “Site”).

At Mycariva, we respect the privacy of our customers and visitors. This Privacy Policy explains what information we collect, why we collect it, how we use and disclose it, how long we may retain it, and the privacy choices and rights that may be available to you.

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Mycariva.

Information You Provide to Us

When you place or attempt to place an order, create an account, contact customer support, or otherwise interact with the Site, we may collect information such as:

• Your name
• Billing address
• Shipping address
• Email address
• Phone number
• Order information
• Transaction information
• Customer service communications
• Account information, when applicable

Payment details are processed through our payment service providers. Full payment card information is not stored directly by Mycariva.

Information Collected Automatically

When you visit or interact with the Site, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Pages and products viewed
• Referring website or source
• Approximate location derived from your IP address
• Interaction with advertisements or marketing campaigns
• Information about how you navigate and use the Site

This information may be collected through cookies, pixels, tags, log files, and similar technologies.

2. How We Use Your Personal Information

We use personal information where reasonably necessary to operate our business and provide services to our customers.

This may include using your information to:

• Process and fulfill your orders
• Process payments and approved refunds
• Confirm purchases
• Arrange shipping and delivery
• Provide invoices, receipts, and order confirmations
• Send shipping and tracking updates
• Respond to customer service inquiries
• Manage customer accounts
• Detect and prevent fraud, abuse, or security threats
• Improve our Site, products, services, and customer experience
• Analyze how visitors interact with our Site
• Measure the effectiveness of advertising campaigns
• Provide marketing communications where permitted
• Personalize certain website or advertising experiences
• Maintain records required for accounting, tax, or legal purposes
• Comply with applicable laws and regulatory requirements

We may also use aggregated or de-identified information for analytics, business improvement, and operational purposes where permitted by law.

3. Cookies & Tracking Technologies

Mycariva may use cookies and similar tracking technologies to operate and improve the Site.

These technologies may help us:

• Remember your preferences
• Maintain your shopping cart
• Enable important website functionality
• Understand how visitors use the Site
• Measure website performance
• Detect suspicious or fraudulent activity
• Measure advertising performance
• Provide or measure personalized advertising

Some cookies are necessary for the Site to function properly, while others may be used for analytics or advertising purposes.

Depending on your location, you may have the ability to control certain cookies through your browser settings, device settings, cookie preference tools, or other mechanisms made available on the Site.

Disabling certain cookies may affect the functionality of some parts of the Site.

4. Advertising & Analytics

We may work with advertising, analytics, and technology providers to better understand how customers interact with Mycariva and to measure the performance of our marketing campaigns.

These providers may collect information about:

• Pages or products you view
• Your interaction with advertisements
• Your activity on the Site
• Your device or browser
• Purchases or other conversion events
• Previous interactions with our marketing campaigns

Where enabled, services such as Google Analytics or advertising platforms may use cookies, pixels, or similar technologies to provide analytics and advertising services.

Depending on your location and applicable privacy law, certain advertising or analytics activities may be considered a form of “sharing,” “targeted advertising,” or a “sale” of personal information even when no money is exchanged for your information.

Where required by applicable law, we provide users with the ability to exercise available opt-out rights.

We do not sell personal information for monetary compensation.

5. Sharing Your Personal Information

We may share personal information with trusted third parties that help us operate the Site and provide services to our customers.

These parties may include:

• Shopify, which provides our e-commerce platform
• Payment processors
• Shipping and fulfillment providers
• Logistics and tracking providers
• Analytics providers
• Advertising and marketing platforms
• Fraud prevention and security providers
• Customer service providers
• Technology and website service providers
• Professional advisers, when necessary

These service providers may access or process personal information only to the extent necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose personal information when reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to lawful government requests
• Respond to subpoenas, court orders, or other legal processes
• Protect the rights, property, or safety of Mycariva
• Protect our customers or other individuals
• Detect, investigate, or prevent fraud or unlawful activity
• Enforce our agreements and policies

If Mycariva is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Payment Information

Payments made through Mycariva are processed using third-party payment service providers.

When you submit payment information during checkout, that information is transmitted securely to the appropriate payment provider for authorization and processing.

Mycariva does not directly store full payment card numbers.

Our Site uses technologies such as SSL encryption to help protect information transmitted during checkout.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example, we may retain order and transaction information to:

• Fulfill orders
• Provide customer support
• Process returns or refunds
• Maintain business records
• Prevent fraud
• Resolve disputes
• Meet tax, accounting, regulatory, or legal obligations

Retention periods may vary depending on the type of information and the reason it is being processed.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your data is used or disclosed
• Request a copy of certain personal information
• Restrict or object to certain processing activities
• Opt out of certain targeted advertising or data-sharing activities
• Withdraw consent where processing is based on consent

These rights are subject to applicable legal exceptions and limitations.

We may need to verify your identity before processing certain privacy requests.

To submit a privacy request, please contact us at:

support@mycariva.com

9. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on your state of residence, these rights may include the ability to request:

• Access to personal information
• Correction of inaccurate information
• Deletion of personal information
• Information regarding categories of personal information collected or disclosed
• A portable copy of certain information
• Opt-out from certain targeted advertising activities
• Opt-out from certain forms of sale or sharing of personal information

We will process eligible requests in accordance with applicable law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

10. EEA & United Kingdom Privacy Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, applicable data protection laws may provide you with additional rights.

Depending on the circumstances, these may include rights to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion
• Restrict certain processing
• Object to certain processing
• Receive certain personal data in a portable format
• Withdraw consent where consent is the legal basis for processing

Certain rights may be subject to legal limitations or exceptions.

You may contact us at support@mycariva.com to submit an applicable request.

11. International Data Transfers

Mycariva operates internationally, and the service providers we work with may process or store personal information in countries other than the country where you live.

As a result, personal information may be transferred across national borders.

Where required by applicable law, we take reasonable measures to ensure that appropriate safeguards are used when personal information is transferred internationally.

The privacy and data protection laws of another jurisdiction may differ from those in your country of residence.

12. Data Security

We take reasonable administrative, technical, and organizational measures designed to help protect personal information from:

• Unauthorized access
• Unauthorized disclosure
• Misuse
• Alteration
• Destruction
• Loss

Access to customer information is limited to authorized personnel and service providers who require access to perform legitimate business functions.

Although we take reasonable precautions to protect personal information, no online system, transmission method, or storage technology can be guaranteed to be completely secure.

13. Third-Party Websites & Services

The Site may contain links to websites, services, or platforms operated by third parties.

Mycariva does not control the privacy practices of third-party websites or services.

If you leave our Site or interact with a third-party service, your information may be governed by that third party's own privacy policy and terms.

We encourage you to review the privacy practices of any third-party service you use.

14. Children's Privacy

The Site is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at:

support@mycariva.com

If appropriate, we will take reasonable steps to delete such information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business operations
• Our services
• Technology
• Privacy practices
• Legal or regulatory requirements

When we make changes, the updated Privacy Policy will be published on this page and the Last Updated date may be revised.

We encourage visitors to review this Privacy Policy periodically to remain informed about how Mycariva handles personal information.

16. Contact Us

If you have questions regarding this Privacy Policy, how we handle personal information, or the privacy rights available to you, please contact us through our official customer support channels.

Brand: Mycariva
Email: support@mycariva.com
Telephone: +852 2156 3920

Registered Address:
111 Argyle Street, 9/F
Mong Kok, Kowloon
Hong Kong SAR

When submitting a privacy-related request, please provide enough information for us to reasonably verify your identity and understand the nature of your request.

For security purposes, we may request additional information before processing requests involving access, correction, or deletion of personal information.